The Game Of Telephone

Did you ever play the game of telephone as a kid? It was fascinating to see the evolution as one kid would say, “Your grandma wears army boots.”, and after passing that sentence through 6 or 7 sets of ears it came out to be, “Your pajamas are ugly”. The game of telephone may be happening in your office or department right now. Information and solutions are being passed from one set of ears to another and at the end of the day each person has a slightly different version of the original message that was sent. The game of telephone plays a big part in the quality of the customer service you deliver and the morale of your team.

How can you determine if the game of telephone is being played in your office?

  1. Take a look at each person’s workstation. What do you see posted on the walls around them? Is the information outdated? Is there a lot of clutter?
  2. Ask to see the department manual which many fondly refer to as their bible. It should include not only the detail on your product or service, but it should have the answers to any question one of your employees would have. Check the date on it. It should be updated regularly.
  3. Compare each person’s copy of the manual to see if they are the same.
  4. Ask each person individually who gives them updated pricing, changes and other pertinent information needed to help the customer. You may find that each person has a different contact which will open the door for inaccurate information.

What should be in you Customer Service Manual? Here are some ideas for you to either spruce up your existing manual or to develop one. The example below is specific to transportation related industries, but it gives you a good idea of what to do.

Must Haves

  1. Create a tab for each town, city or county you service.
  2. Description of services, rules and regulations
  3. Rates for services
  4. Prices for bulky items
  5. How To Handle: new starts, cancellations, transfers, rate matches
  6. Screen shots showing how to do it
  7. Billing and Payments
  8. Billing Cycles
  9. Who is billed
  10. Processing payment
  11. Training materials
  12. Scripts
  13. Incentive program

Great additional information to include:

  1. Sales reps names, cell phones and their territories
  2. Driver names and routes
  3. Transfer and landfill information
  4. Policies on special situations
  5. Terms and abbreviations
  6. Pictures and dimensions of containers
  7. A copy of a new customer welcome packet
  8. Marketing materials a customer would receive

Making sure that you and your department have a dependable resource with all the answers will improve the quality of the customer service delivered. It will also help you develop a representative that doesn’t have to run to you or someone else to be told what to do and how to do it. In the end, your accuracy will be better and your department will be more efficient.

Airport Limousines – Credible Transportation

Airport Limousines are long comfortable, luxurious cars in which the passengers ride in the back seats comfortably. They are driven by professional and well trained chauffeurs. They can carry around 2 to 18 persons and have spacious trunks for huge luggage. To experience a touch of first class service Airport limousine is the right choice for you.

Many rental companies in Denver provide you a Limousine which you should book before time, so that you won’t have to worry about it at the last minute. They also allow you to make your bookings online so that you don’t have to leave your house and all you have to do is inform the rental agency of your flight timings. Even if you have forgotten to make a booking in advance you can always call from the airport because Denver Airport Limousine is available twenty four hours a day, seven days a week, and the rental companies furnishing these cars always respond to your call in the shortest possible time. There is always someone to help you arrange the best luxury transportation, even if it is very late at night or very early in the morning.

When you arrive at Denver Airport, it is fully crowded with people from all over the world and with your heavy suitcases, the first things comes into mind is a peaceful place to relax. And from your arrival to your departure you will be taken care in the DIA limousine in such a way that you will have not even imagined in your widest dreams. What makes this ride a must is its reasonable charges and the comfortable level which only a Limousine can provide. And especially if you’re new in town, there is always a problem of getting lost or being looted but with Denver Airport Limo you don’t have to worry about getting lost. There may also raise a communication difference but the limo services also offer multi-lingual drivers so that you won’t have the issues of communicating with them.

Today limousines are constantly in demand by the numerous people in Denver looking for a special vehicle for special occasions, like birthday parties, anniversaries, graduation ceremonies and business meetings. It supplements something to a conference or business environment if you are able to offer your clients the best in comfort, luxury and style. These rental companies promise to drive you safely to your destination without any problems, with a level of comfort you dare to imagine.

Airport Limousines – Credible Transportation

Airport Limousines are long comfortable, luxurious cars in which the passengers ride in the back seats comfortably. They are driven by professional and well trained chauffeurs. They can carry around 2 to 18 persons and have spacious trunks for huge luggage. To experience a touch of first class service Airport limousine is the right choice for you.

Many rental companies in Denver provide you a Limousine which you should book before time, so that you won’t have to worry about it at the last minute. They also allow you to make your bookings online so that you don’t have to leave your house and all you have to do is inform the rental agency of your flight timings. Even if you have forgotten to make a booking in advance you can always call from the airport because Denver Airport Limousine is available twenty four hours a day, seven days a week, and the rental companies furnishing these cars always respond to your call in the shortest possible time. There is always someone to help you arrange the best luxury transportation, even if it is very late at night or very early in the morning.

When you arrive at Denver Airport, it is fully crowded with people from all over the world and with your heavy suitcases, the first things comes into mind is a peaceful place to relax. And from your arrival to your departure you will be taken care in the DIA limousine in such a way that you will have not even imagined in your widest dreams. What makes this ride a must is its reasonable charges and the comfortable level which only a Limousine can provide. And especially if you’re new in town, there is always a problem of getting lost or being looted but with Denver Airport Limo you don’t have to worry about getting lost. There may also raise a communication difference but the limo services also offer multi-lingual drivers so that you won’t have the issues of communicating with them.

Today limousines are constantly in demand by the numerous people in Denver looking for a special vehicle for special occasions, like birthday parties, anniversaries, graduation ceremonies and business meetings. It supplements something to a conference or business environment if you are able to offer your clients the best in comfort, luxury and style. These rental companies promise to drive you safely to your destination without any problems, with a level of comfort you dare to imagine.